Refund policy

Returns & Refund Policy – Peptide Test LLC

Effective: May 10th, 2025

No Returns
All sales are final, we do not accept returns. Once shipped, materials cannot be resold or reissued.

Damaged Shipments
If your order arrives damaged:
- Contact us within 7 days of delivery
- Include your order number and clear photos
- If eligible, we will issue a refund or replacement pending USPS claim validation 
https://www.usps.com/help/claims.htm

Cancellations & Unshipped Orders
Orders canceled before a shipping label is created are eligible for a full refund unless this conflicts with the customer service heading below.

To Request a Refund
Email: info@peptidetest.com 
Include:
- Order number 
- Description of the issue 
- Any relevant documentation

Customer Service Requests

Our customer service team is available Monday through Friday, 10:00 AM to 6:00 PM Eastern. Requests for cancellations, address changes, or order edits sent over the weekend may not be accommodated if the packing team fulfills and labels the order before customer service is able to review the request.

We process hundreds of orders over the weekend, and locating a single order buried in totes of hundreds of small bubble mailers once it's already packed isn't something we're able to do. We apologize for any inconvenience this may cause.