Shipping policy

Shipping Policy


Our Shipping Commitment


We’re a small team shipping a high volume of orders, and we work hard to get packages out quickly and accurately.

  • Typical handling time: Most orders ship the same business day or the next business day.
  • Occasional delays: During high-volume rushes or due to extenuating circumstances, handling time may take up to 2 business days.
  • If it will take longer: If we anticipate a delay beyond 2 business days, we will contact you before shipping so you can confirm you’d still like to proceed.
“Business days” exclude weekends and postal holidays.


Shipping vs. Delivery

  • Handling time is how long it takes us to pack and ship your order.
  • Delivery time is how long the carrier takes to deliver after they have accepted your package.
Carrier delivery timelines shown at checkout are estimates and are not guaranteed by USPS (or by us).


Where We Ship


We ship domestically only.
We do not ship international.
We do not ship to APO/FPO or military addresses.
  • If an address requires a customs form for any reason, the order will be cancelled.

Shipping Carriers & Methods


• Primary carrier: Orders ship via USPS unless you request another option in advance.
• Available USPS services:
  • USPS Ground
  • USPS Priority
  • USPS Priority Express
For larger packages, we may ship via UPS when it is more appropriate for the size/weight of the shipment. We can also provide custom shipping quotes upon request and accommodate reasonable shipping requests when possible.


When Responsibility Transfers to the Carrier


Our responsibility is to accurately pack, fulfill, and ship your order and provide tracking information.
Once your package is scanned in and accepted by USPS/UPS, it is in the carrier’s custody. At that point:
  • Delivery speed, delays, misroutes, and final delivery are the carrier’s responsibility.
  • We do not have special access to the carrier beyond what you can see from the tracking link.

Tracking Updates Can Lag


Carrier tracking is not always real-time. It’s common for USPS tracking to show limited updates, delayed scans, or even no scan activity for a period of time after shipment. A lack of tracking movement does not always mean a package is lost.


Address Changes & Order Modifications


Please confirm your shipping information carefully at checkout.
Once an order has shipped, we cannot change the address or modify the shipment in any way.
  • If you notice an error before the order ships, contact us immediately and we’ll do our best to help—however, changes are not guaranteed once fulfillment begins.

Delayed, Lost, or Stolen Packages


If a shipment is delayed, appears lost, or shows delivered but you cannot locate it, the issue must be handled through the carrier.
• What you should do:
File a Missing Mail Search with USPS and/or submit a claim (as applicable).
For packages marked “Delivered,” check with household members, neighbors, and your local post office.
• Insurance coverage:
 Packages are insured up to $100. If a claim is approved, USPS pays the claimant up to $100 based on their claim decision and coverage rules.
• How we help:
 We’re happy to provide documentation you may need for a carrier inquiry or claim, such as:
Invoice / order confirmation
Tracking number and shipment details
Package information (weight, date shipped, etc.)

Weather & Temperature Exposure


Weather & Temperature Exposure:
Some products may be sensitive to heat or cold. Temperature-related risks are noted in product descriptions where applicable.
We provide tracking information so you can plan to receive your shipment promptly and move it to a controlled environment.
  • We are not responsible for product damage or changes caused by exposure to extreme temperatures during transit or after delivery.

Incorrect Address / Returned to Sender


If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for an additional shipping fee to resend the package to the corrected address.